Terms of service

The basics

This store is run by True Form, based in Romania. By placing an order you agree to these terms. Prices are shown in EUR. Nothing in these terms limits the rights you have under EU consumer law.

Orders and pre-orders

When you place an order, you get a confirmation email. That is when the contract between us starts. Pre-orders are paid at the time of ordering, and the expected shipping window is shown on the product page. You can cancel a pre-order at any time before it ships, for a full refund.

Using the product

The True Form attachment is a training accessory for cable machines. Check that it is properly clipped in and that the strap is secure before every set, and stay within the loads described on the product page. Like any gym equipment, you use it at your own risk: we are not liable for injuries or damage caused by incorrect mounting, modification of the product, or use outside its intended purpose.

Returns and legal guarantee

You have a 14-day right of withdrawal from the day of delivery, as described in our return and refund policy. As an EU consumer you also benefit from the legal guarantee of conformity for a defective product.

Disputes

These terms are governed by Romanian law. If something goes wrong, write to us first and we will do our best to fix it. You can also contact the Romanian consumer protection authority ANPC (anpc.ro) or use the EU online dispute resolution platform at ec.europa.eu/consumers/odr.

Contact

True Form - trytrueform@gmail.com - +40 759 570 634